Return & Refund Policy

1. Return Eligibility

We want customers to have a clear process when a clothing item is not suitable. Standard eligible merchandise may be returned when the conditions below are met.

You may request a return within 30 calendar days after confirmed delivery. To qualify, the item should be unworn other than reasonable try-on, unwashed, unaltered, free from odors or damage, and returned with original tags and packaging where applicable.

Returns must be authorized before shipment. Please do not send merchandise to the registered company address unless our support team specifically provides that address as the approved return location.

2. Items That May Not Be Returnable

• Items marked final sale or non-returnable before purchase.
• Items that have been worn, washed, altered, stained, damaged or used beyond reasonable try-on.
• Items missing original tags where the absence of tags prevents resale.
• Hygiene-sensitive items where a protective seal has been opened, if such products are offered.
• Gift cards or other non-physical products, if offered.

This does not limit rights that cannot be excluded under applicable consumer law, including remedies for defective or incorrectly supplied goods.

3. How to Request a Return

1. Email dingding202603@163.com with your order number and the item you wish to return.
2. State the reason for the request and, if the item is damaged or incorrect, attach clear photos.
3. Wait for return authorization and the correct return address/instructions.
4. Pack the item securely and send it using the instructed method.

4. Return Shipping Costs

If a return is approved because you changed your mind, ordered the wrong size, or otherwise no longer want an eligible item, return shipping is generally the customer's responsibility unless local law requires otherwise.

If we confirm that the item was sent incorrectly, arrived damaged, or has an eligible manufacturing defect, we will provide an appropriate remedy and may cover reasonable return shipping or provide a solution that does not require the item to be returned.

5. Refund Processing

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are generally submitted to the original payment method within 5–10 business days.

Your bank, card issuer or payment provider may require additional time to post the refund. Original shipping charges are generally not refundable for preference-based returns, but may be refunded where the return results from our confirmed error or where required by law.

6. Size or Color Exchanges

Where stock is available, we may support an exchange for another size or color. Because inventory changes, the fastest option may sometimes be to return the eligible item and place a new order. Contact us before sending anything back so we can confirm the available option.

7. Damaged, Defective or Incorrect Items

Please report damaged, defective or incorrect items within 7 days after delivery. Include your order number, a description of the issue, and clear photographs showing the item, packaging and shipping label where relevant.

Depending on the circumstances, an appropriate solution may include replacement, exchange, partial refund, full refund or another remedy consistent with applicable law.

8. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to help if the order has not entered packing or shipment. Once processing has advanced or the parcel has been handed to the carrier, cancellation may no longer be possible.

9. Contact Us Before Opening a Payment Dispute

If there is a problem with your order, we encourage you to contact us first so we can review the matter. This does not restrict your rights with your card issuer, PayPal, payment provider or applicable consumer-protection authority.