Customization Policy

1. Scope of This Policy

Customized products are different from standard in-stock clothing because they may be produced, printed, embroidered, altered or otherwise prepared specifically according to information supplied or approved by the customer.

This policy applies only when a product, order page, quotation, invoice or written communication specifically identifies an item as customized, personalized, made-to-order or produced according to customer-selected specifications.

Standard, non-customized clothing remains subject to our regular Return & Refund Policy.

2. Customization Process

3. Customer-Supplied Information

Customers are responsible for checking all customization information before approval, including:

• names, initials, numbers and personalized text;
• spelling, capitalization and punctuation;
• sizes, measurements and garment quantities;
• colors, placement and orientation;
• uploaded logos, graphics or artwork;
• special production instructions;
• delivery information and requested deadlines.

4. Mock-Ups, Proofs & Approval

For some customization requests, we may provide a digital mock-up, proof, written summary or other confirmation before production.

If approval is requested, production may not begin until we receive the required confirmation. Please carefully review spelling, artwork, placement, size, color and other relevant details.

A screen preview shows general placement and appearance. Physical fabric texture, thread color, print color or scale may differ slightly from a digital display.

5. Production Time

Custom production time depends on the product, quantity, customization technique, artwork complexity, material availability and order volume.

The estimated production time should be shown on the product page, quotation, invoice or confirmed in writing before production. Production time is separate from carrier transit time.

Any completion or delivery date is an estimate unless we expressly confirm a guaranteed date in writing.

6. Changes & Cancellation

If a requested change increases material, labor, production or shipping costs, we may require payment of the difference before continuing.

7. Reasonable Production Tolerances

Customized apparel is produced using physical materials and manufacturing processes. Reasonable production variation may occur and is not automatically considered a defect.

A material deviation from an approved specification may still qualify for review under the defect/error section below.

8. Returns & Refunds for Customized Products

Because customized items are produced or altered specifically according to customer instructions, they are generally not eligible for preference-based returns or exchanges after production has begun or the product has been completed.

Reasons that generally do not qualify for return include:

• changing your mind after production;
• ordering the wrong size or measurement when we followed the information supplied;
• incorrect spelling or artwork supplied or approved by the customer;
• minor color differences caused by screen display or reasonable production variation;
• deciding that the approved design is no longer preferred.

This restriction does not remove remedies for goods that are defective, materially incorrect, damaged on arrival, or subject to mandatory consumer rights that cannot legally be excluded.

9. Incorrect, Damaged or Defective Custom Orders

If a customized product was produced incorrectly, arrived damaged, has an eligible manufacturing defect, or materially differs from the confirmed specification, please contact us within 7 days after delivery.

Please provide your order number, a description of the issue, clear photographs of the complete product and affected area, packaging/shipping-label photos where relevant, and the approved proof or specification if available.

If we confirm an error or eligible defect, the remedy may include correction, reproduction, replacement, partial refund, full refund or another reasonable solution depending on the circumstances and applicable law.

10. Customer Logos, Artwork & Intellectual Property

When you submit a logo, graphic, photograph, trademark, slogan or other content for customization, you represent that you own the relevant rights or have permission to use that material for the requested production.

We may refuse a customization request that appears unlawful, infringing, fraudulent, abusive, hateful, obscene, misleading or otherwise inappropriate.

Customer-supplied files are used for reviewing and fulfilling the requested customization and related customer service, subject to our Privacy Policy.

11. Shipping of Customized Orders

Shipping begins after customization and production are complete. The normal shipping estimates in our Shipping Policy apply after carrier handoff unless a different arrangement is confirmed for the custom order.

If a customized order includes both standard and made-to-order items, we may ship them together or separately depending on fulfillment arrangements.

12. Questions Before Ordering

If your order requires specific measurements, logos, text, colors, placement or another customization request, contact us before payment if any requirement is unclear.

Email: dingding202603@163.com

Telephone: +86 158 6731 8696