Warranty

1. Our Quality Commitment

Qinglan Trading's limited product-quality warranty is intended to address eligible manufacturing defects in clothing purchased directly through our website.

Unless a product page states a different period, eligible manufacturing defects may be reported within 30 days from confirmed delivery. This limited warranty is separate from our Return & Refund Policy and does not reduce any mandatory consumer rights that apply to you.

2. What May Be Covered

3. What Is Not Covered

• Normal wear and tear, including ordinary fabric aging or gradual pilling.
• Damage caused by accidents, abrasion, snagging, misuse, improper storage or excessive force.
• Fading, shrinkage or damage caused by washing, drying, ironing or cleaning contrary to the garment-care instructions.
• Alterations, tailoring, repairs or modifications carried out by the customer or a third party.
• Fit preference, size selection, style preference or minor color differences caused by screens and lighting.
• Damage resulting from chemicals, bleach, cosmetics or other external substances.

4. How to Submit a Warranty Claim

Email dingding202603@163.com and include:

• order number and purchaser name;
• product name or identifying details;
• description of the issue and when it was first noticed;
• clear photographs showing the full item and the affected area;
• additional photos or video if reasonably requested for review.

5. Review & Resolution

We may review photographs, order history and, where necessary, request that the item be returned for inspection. Submitting a claim does not automatically establish that a defect is covered.

If an eligible manufacturing defect is confirmed, the available solution may include replacement, exchange, repair where practical, partial refund, full refund or another reasonable remedy depending on the defect, stock availability and applicable law.

6. Garment Care

Following the care label helps preserve appearance and fabric performance. Check the garment label before washing. When in doubt, use a gentle process, wash similar colors together, avoid unnecessary heat, and do not use bleach unless the label expressly permits it.

Product-specific care instructions shown on the product or garment label take priority over general guidance on this page.

7. Consumer Rights

This limited warranty is an additional store policy. Nothing in it excludes, restricts or replaces legal rights or remedies that cannot lawfully be excluded in the customer's jurisdiction.