Shipping Policy

1. Order Processing

We prepare paid orders for shipment as efficiently as possible while allowing time for order verification, item checks, packing and carrier handoff.

Most in-stock clothing orders are processed within 1–3 business days after payment is confirmed. Business days generally exclude weekends and public holidays.

If an item requires additional handling, is temporarily unavailable, or an order needs address or payment verification, processing may take longer. When a material delay is identified, we may contact you using the email address supplied with the order.

2. Estimated Delivery Times

Delivery time begins after the parcel has been handed to the carrier. The following ranges are estimates rather than guaranteed delivery dates:

3. Shipping Methods & Charges

Available shipping methods depend on the destination, parcel size, product type and carrier availability. Standard or express options may be offered where supported.

The shipping charge applicable to your order will be displayed during checkout before payment is completed. We do not recommend relying on a shipping quote shown outside checkout because rates may vary by destination and order contents.

4. Tracking & Shipment Updates

When tracking is available, shipment information will normally be sent after dispatch. Carrier systems may require 1–3 business days to display the first tracking scan.

If tracking has not updated for several business days, contact us with your order number so we can review the shipment information available to us.

5. International Customs, Taxes & Import Charges

International shipments may be subject to customs inspection, VAT, import duties or local handling charges imposed by the destination country. Unless checkout expressly states that such charges are included, these amounts are the customer's responsibility.

Customs processing is controlled by local authorities and may affect delivery time.

6. Shipping Address Accuracy

Please provide a complete and accurate delivery address, recipient name, telephone number and postal code. Contact us promptly if you notice an error.

If an order has not yet shipped, we will make reasonable efforts to update the address. Once the parcel has been dispatched, changes may no longer be possible. Additional delivery or reshipping costs caused by an incorrect address may be charged to the customer where permitted by law.

7. Delays, Lost Parcels & Delivery Issues

Delivery can be affected by customs review, weather, peak-season congestion, public holidays, carrier disruptions, remote-area service limitations or address verification.

If a parcel appears lost in transit, contact us so we can review the tracking record and, where appropriate, open an inquiry with the carrier. If tracking shows delivered but you cannot locate the parcel, first check household members, safe locations and the local carrier before contacting us.

8. Damaged Packages or Incorrect Items

If the parcel or product arrives damaged, defective or materially different from your order, contact us within 7 days of delivery. Please keep the packaging and provide your order number plus clear photographs of the packaging, shipping label and affected item.

9. Shipping Questions

For shipping, tracking or delivery assistance, email dingding202603@163.com and include your order number when available.